Our terms and conditions of booking are as detailed below.

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Offers, Discounts & Promotions:

Any offers, discounts or promotions advertised by Hush Hush Glamping via email, social media channels, on www.hushhushglamping.co.uk or elsewhere apply only to new bookings made after the offer, discount or promotion announcement. Existing bookings are not eligible. Unless otherwise stated, offers, discounts or promotions exclude Bank Holiday dates. Any offers, discounts or promotions with fixed dates are non-negotiable. Offers, discounts or promotions are subject to availability and applicable check-in/check-out days. Hush Hush Glamping reserves the right to withdraw any offers, discounts or promotions at any time and before expiration. 

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Draws and Prizes:

​Any draws and/or prizes advertised by Hush Hush Glamping via email, social media channels, www.hushhushglamping.co.uk, or elsewhere apply only to new bookings made after the draw announcement. Existing bookings are not eligible. Unless otherwise stated, prizes exclude Bank Holiday dates. Any prizes with fixed dates are non-negotiable; if you are unable to attend, you may transfer the prize to another person, but no cash alternative will be offered. Prizes are subject to availability and applicable check-in/check-out days. Hush Hush Glamping reserves the right to withdraw any draws or prizes at any time before winners are confirmed.

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Coronavirus: 

We strongly recommend that you purchase appropriate holiday insurance to cover situations where you are unable to travel due to contracting Coronavirus or if government guidance prevents travel.

Hush Hush Glamping will not process refunds or rearrange bookings in the event that guests are unable to travel due to Coronavirus-related circumstances.

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Adults (16 years +) Only:

This is an adults-only site. No persons under the age of 16 years, including babies, infants, and children, are permitted to stay. Any guests found violating this policy will be required to leave immediately. No refunds will be issued, and additional costs may be charged where applicable.

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Pets: 

No dogs or pets of any kind are allowed on-site. Guests who violate this rule will be required to leave immediately. No refunds will be issued, and additional charges may apply.

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Feeding Alpacas & Livestock

Our farm is home to a herd of alpacas, a flock of sheep, as well as cats and a dog. Guests must NOT feed or throw food to any of the animals. Doing so can be dangerous and, in some cases, fatal. This rule applies to ALL food, regardless of how healthy or suitable you may believe it to be. Guests who violate this rule will be asked to leave immediately without a refund and will be permanently banned from returning. We carefully monitor our alpacas’ diet to maintain their health, manage their weight, and prevent serious issues that can arise from food outside their usual diet. Unsupervised feeding can lead to choking, food aggression and fights, causing injuries and behavioral changes, diarrhea (which can rapidly lead to dehydration and death), development of Berserk Syndrome (which can make alpacas dangerously aggressive and may result in euthanasia). For these reasons, feeding is only allowed under supervision through our Meet the Alpacas Experience, which ensures the animals’ safety and wellbeing.

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Drones

The operation of drones or any unmanned aerial vehicles (UAVs) over the property, including any adjacent private areas, is strictly prohibited without prior written permission from the property owners. Any unauthorised use of drones may result in immediate termination of the guest's stay, without refund, and may be subject to legal action in accordance with applicable privacy and property laws. Guests are responsible for ensuring that any drone activity complies with local, regional, and national regulations.

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Capacity: 

Do not exceed the total number of persons permitted to stay in the accommodation without prior written consent from Hush Hush Glamping. If your party exceeds the permitted capacity (4 adults at Alpacas Rest or 2 adults at Hares Form) without prior written consent, at any point during your stay, your entire party will be asked to leave immediately. In this instance, no refund will be issued and additional costs may be billed. 

 

Day Guests: 

Day guests are not permitted at the accommodation. If your party break this rule, your entire party will be asked to leave immediately. In this instance, no refund will be issued and additional costs may be billed. 

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Payments:

We accept the following forms of payment: Stripe; Credit or Debit Card Payment or PayPal. A 25% deposit is required at the time of booking to secure your stay, with full payment required 4 weeks before your stay. If balance payment is not completed, your booking will be cancelled and your deposit retained by Hush Hush Glamping.  

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Check-In and Check-Out: 

Check-In: Guests may check in between 3:00 PM and 9:00 PM. Early arrivals before 3:00 PM are not permitted and will be asked to leave and return at the designated check-in time. 

Check-Out: All guests must vacate the accommodation by 10:00 AM on the morning of departure. Late check-outs may incur additional charges at the discretion of Hush Hush Glamping management to cover staff and other related costs.

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Changing the Dates of Your Stay: 

You may request a date change up to 4 weeks before your arrival for a £25 fee, subject to availability. Additional charges may apply depending on the season. Date changes can only be made once per booking. Bookings made less than 4 weeks in advance are not eligible for date changes. Management reserves the right to decline any date change request, with or without reason.

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Cancellation:

Once a booking is made, any deposit(s) paid are non-refundable. However, you may request to cancel your stay for a refund (minus the deposit) if we receive at least 4 weeks’ notice before your arrival date.

• Bookings made within 4 weeks of arrival are non-refundable.

• There is no ‘cooling off’ period—please ensure you are certain about your booking before confirming.

All cancellation requests must be sent via email to info@hushhushglamping.co.uk. A cancellation is not confirmed until you receive a written response from us. Any applicable refunds will be outlined at the time of cancellation.

Hush Hush Glamping reserves the right to cancel bookings at any time, with or without reason.

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Complaints Procedure

If you, or any member of your party, are in any way dissatisfied with your experience/the accommodation during your stay, you must contact us by telephone call on the number(s) listed in your welcome pack. We will arrange to meet you as soon as possible at the accommodation you are staying in to address and, where possible, rectify any issues and offer a resolution as necessary. If you leave the site/accommodation and cite a complaint after your stay, Hush Hush Glamping will not refund any amount to you, nor compensate or reimburse you in any way, as we must first be given the opportunity to address any concerns you have whilst you are staying here. If you are, or any member of your party are, in any way dissatisfied with your booking and/or customer service experience, please detail your concerns via email to info@hushhushglamping.co.uk so that management can address the issues raised. 

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Damages and Breakages:

Our accommodation has been created with a lot of love and care, so we ask that you look after it during your stay. We kindly ask that you inspect the pod and facilities as soon as you check in and report any damages and/or issues immediately. If any damage or breakages occur during your stay, please inform us right away and before checking out. You can do this via WhatsApp at 07882135027 or email at info@hushhushglamping.co.uk. If any damages are found upon your checkout and none were reported during your stay, we will have to assume they occurred during your stay, and you may be billed for the replacement or repair cost. While we do not typically charge for small breakages, we may need to charge for repairs if the damage is significant and/or you did not inform us before checking out.

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Behaviour & Noise: 

Both pods are situated in a quiet and peaceful location on a rural farm. Therefore, we request that noise is kept to a respectable level. The use of amplified music via speakers is prohibited. There is an 11pm curfew on the use of the hot tubs to ensure other guests are not disturbed after late hours by its use. Drugs and prohibited substances are not permitted. Smoking is not permitted inside the accommodation or on the decking areas and any cigarette butts must be extinguished in the provided ash trays (not discarded on the floor, as this poses a risk to our livestock). Guests engaging in unruly, disrespectful or loud manner will be asked to leave immediately. In this instance, no refund will be issued and additional costs may be billed. 

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BBQs, Candles, Incense & Fires: 

Each pod is provided with a BBQ and firepit for guest use. Disposable BBQs, chimineas, and any other open fires are strictly prohibited anywhere on-site to ensure the safety of our crops, animals, and accommodation. Guests staying in Hare’s Form may use the log burner as per the provided instructions. For fire safety reasons, candles, incense, and any other open flames or heat sources are not permitted inside the accommodation or anywhere on-site. Ample lighting is provided for your convenience.

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Smoking & Vaping

Smoking and vaping are not permitted inside the accommodation.

• Guests may smoke only within the fenced area of their accommodation.

• Smoking or vaping anywhere on the farm grounds is strictly prohibited.

• Ashtrays are provided—do not discard cigarette ends on the ground.

Improper disposal of cigarette ends may result in additional cleaning charges. If livestock ingest discarded cigarette ends, guests may be liable for veterinary costs, aftercare, and any necessary treatment.

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Parking

The parking available is situated next to the respective pod and is un-fenced from the roaming livestock which includes sheep and alpacas. Therefore, guests visit and park on site at their own risk and Hush Hush Glamping Limited accept no responsibility for damage caused to vehicles by livestock. 

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Electric Vehicle Charging 

Please note that EV charging is not permitted at the accommodation under any circumstances. Locations of nearby EV charging points are provided in the digital guidebook, and by booking, guests accept responsibility for planning their charging needs accordingly. Electric usage is monitored via meter readings taken before and after each stay. If consumption is found to be significantly above average and attributed to EV charging, the guest will be billed for the excess usage, along with an administrative fee.

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Safety: 

As Hush Hush Glamping is sited on a working farm, machinery may be in operation from time to time. Please be aware of this and ensure your party is aware that it is your responsibility to keep clear of such machinery in order to avoid injury. 

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Medical Assistance

The owners may not always be present on-site and cannot be relied upon to provide First Aid or be held responsible for their absence or the level of assistance provided. Given the rural location, obtaining medical assistance in a timely manner may be difficult. The nearest hospital with an accessible A&E department is located in Hereford (Stonebow Rd, Hereford HR1 2ER), which is over a 50-minute drive away, not accounting for traffic. By booking, you acknowledge and accept these conditions and the associated risks. 

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Hot Tubs

The hot tub at Hare’s Form may take up to 2 hours to reach the ideal temperature of 36-37°C, while the hot tub at Alpacas Rest may take up to 4 hours. Heating time can vary depending on the time of year, weather conditions, and your ability to manage the heating process with the tub and fire.

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The optional extra to pre-light the hot tub can only guarantee the temperature of the water to be 32°C+ between the times of 3pm - 6pm on the day of arrival. Therefore, you may be required to finish heating the water to the desired temperature after your arrival. Sometimes, the water may be hotter than you find comfortable, so may require cooling before you enter. It is the guest(s) responsibility to check the water temperature before entering. ​

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Please read and adhere to the rules when using the hot tub: 

All guests use the hot tub at their own risk. Hush Hush Glamping accepts no responsibility for accidents or injuries related to hot tub use. Senior adults, pregnant women, and anyone with heart disease or a serious illness should consult a doctor before use.

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DO:
• Shower to remove cosmetics & lotions before use
• Enter & exit the tub carefully; no jumping or diving
• Limit your soak to 15 minutes as long exposure can cause nausea, dizziness and fainting
• Replace the lid whenever the hot tub is not in use 
• Keep noise levels to a minimum after 9pm 

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DO NOT: 
• Use foraged wood in the burner, as this has not been dried, slows the burn & causes tar build up
• Enter if you have fake tan applied or newly dyed hair
• Enter if the temperature is over 40°C
• Heat the water above 40°C
• Dirty or empty the tub; you have ONE tub of water and it will not be refilled
• Touch or place anything upon / next to the burner or flue, as they get very hot
• Use the hot tub if you are under the influence of alcohol, narcotics or medication
• Take glassware in or near the hot tub 

 

Guests who cause damage to the hot tub, wood burner, or other components will be billed for the repair or replacement costs.

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Leaving the space clean & tidy: 

We pride ourselves on our high standards of cleanliness and presentation. To ensure we can maintain this for every guest, we ask that you do the following before you check out:

• Ensure that all rubbish is placed into appropriate bins and recycling items are washed prior to placing into bins

• Crockery/cutlery/utensils/saucepans are washed and put away

• All used towels are placed inside the shower

If the accommodation is left in such a manner that causes excess cleaning, we reserve the right to charge the guest for these additional costs. 

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Extreme Weather: 

Hush Hush Glamping is not responsible if guests are unable to travel to the accommodation due to weather conditions, including (but not limited to) transportation issues, flooding, snow, high winds, or traffic accidents. We strongly recommend that you obtain adequate holiday insurance to cover such circumstances.

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Liability:

Unless it is proven to be caused by a negligent act by us, we do not accept any liability for any damage, loss or injury to any member of your group, possessions or vehicles. 

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Force Majeure:

Hush Hush Glamping do not accept any liability for events that may occur before or during your stay that are beyond our control such as (but not restricted to) acts of nature, fire, flooding, or if the property becomes unsafe or unfit for use as a result of irreparable damage. In such circumstances, refunds will be at the discretion of Hush Hush Glamping. In all cases, it is highly recommended that you take out holiday insurance in the event Hush Hush Glamping are unable to offer any refund.  

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Hush Hush Glamping reserves the right to change or amend these terms and conditions at any time. 

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